customer engagement suite
The Virtual Peaker platform and its customer engagement suite, Relay is built for utilities of any type to take advantage of distributed resources through innovative technologies and seamless customer engagement features.
homeowner app
As consumers increasingly adopt DER technologies that impact the grid, like smart thermostats, solar, and EVs, you need a way to engage and continue to build trust with customers. Meet the Virtual Peaker Relay, where you can:
Message Center
Leverage digital engagement features to boost customer interactions and foster relationships built on trust within the Virtual Peaker message center.
With Relay’s message center you can:
incentive processing
Create higher program conversions and adoption rates with incentives your customers want.
With Virtual Peaker’s incentive processing, you can:
Having the ability to engage your customers quickly and effectively, can make all the difference when it comes to the success of your demand response programs. Virtual Peaker’s customer engagement tools make it simple to utilize branded materials to promote and drive enrollment. Read more about these tool features in our Relay brochure.
TESTIMONIALS
"With our ability to make household loads grid-ready, combined with Virtual Peaker’s cloud-based residential energy demand response platform, we are providing our utility customers the intelligent power management solutions needed for an increasingly electrified world."
"Through our partnership with Virtual Peaker, we’re able to deliver smart charging solutions to new markets, benefiting the utilities and their customers."
"I think we're now more formal in how we go about program development as a result of working with Virtual Peaker. They helped us put a structure around the steps that have to happen for us to get up and running. We need there to be device integration, we need to make sure that the billing all works. Before, we were a little bit loose. And I think having them to be a check on us, means that we're a little more operational in how we work."
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We’re empowering modern utilities to accelerate grid modernization using the friendliest distributed energy resources platform on the planet.
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Customer Engagement
Demand Response
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Incentive Processing
Program Design
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DERMS
Customer Engagement
Demand Forecasting