customer engagement suite

Discover Next-Level Customer Engagement

The Virtual Peaker platform and its customer engagement suite, Relay is built for utilities of any type to take advantage of distributed resources through innovative technologies and seamless and automated customer engagement features.

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Bring Your Customers With You on This Clean Energy Journey

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An integrated enrollment management framework built directly into the utility interface allows you to easily drive and manage demand response program enrollment.

With Virtual Peaker’s Relay Customer Engagement suite enrollment features, you:

  • Can permit individual device enrollment directly with the customer or on their behalf.
  • Allow customers to easily enroll multiple devices without having to submit multiple applications
  • Easily support unique customer enrollment journeys and program designs.
  • Can apply machine learning and real-time control to minimize the cost and impact of TOU rates on customers.
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homeowner app

Build trust and empower your customers to engage in energy-saving programs with customer engagement tools.

As consumers increasingly adopt DER technologies that impact the grid, like smart thermostats, solar, and EVs, you need a way to continue to build trust with customers. Meet Relay, where you can:

  • Motivate customer action with behavioral demand response features like branded email templates and SMS text messaging.
  • Empower customers by giving them insights into their device data, local weather, and usage with a branded interface. 
  • Keep customers engaged and enrolled in your program with visible opt-out messaging and easy-to-use, automated communication templates.
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Message Center

The next generation of customer engagement is here.

Leverage digital engagement features to boost customer interactions and foster relationships built on trust within the Virtual Peaker message center.

With Relay’s message center, you can:

    • Set events, create branded messaging campaigns, and track results in a single, easy-to-use platform.
    • Send customer surveys to collect feedback about energy-saving programs, enrollment options, incentives, and more. 
    • Personalize messaging for demand response event notifications based on real-time data. 
    • Create templates to easily apply to future event communications, saving time!
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incentive processing

Create higher program conversions and adoption rates with incentives your customers want.

With Virtual Peaker’s incentive processing, you can:

  • Motivate behavior and drive actionable results with program awards like checks, e-gift cards, gift cards, prepaid digital cards, donations, bill credits, or cash back.
  • Manage and track energy savings program enrollment and progress in one platform.
  • Apply unique triggers for campaign execution designed specifically for utility demand response programs. 

Build a Trusted Program by Engaging Customers

Consistently engage your customers with automated program management and customer engagement tools.

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See What All the Buzz is About 

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"With our ability to make household loads grid-ready, combined with Virtual Peaker’s cloud-based residential energy demand response platform, we are providing our utility customers the intelligent power management solutions needed for an increasingly electrified world."

Andrew Bouthilet VP, Offer Management and Marketing Eaton
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"Two seasons of demand response successfully completed so far, and we're really liking what we see. I think the biggest value that we've taken away from it is the member engagement tool. We're able to work with our customers to offer them some value for devices that they've already bought. So I think they see it as a win, and we see it as a win for reducing our demand charges."

Thomas Golden CEO EnergyUnited
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"Virtual Peaker, the platform provider it is, is critical. As we look ahead, you know we've been doing a really good job at doing demand response, reducing peaks. We're starting to move now to we need to be able to shape what the load looks like on a day-in and day out basis. The Virtual Peaker platform is going to be key to helping us get there."

Josh Castonguay VP and Chief Innovation Officer Green Mountain Power

Let’s create a seamless customer experience together!

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