Build trust and empower your customers to engage in energy-saving programs with customer engagement tools like our ADA-compliant Homeowner App. Create mutually beneficial experiences for your utility and your customers with our leading technology.
As consumers increasingly adopt DER technologies that impact the grid, like smart thermostats, solar, and EVs, you need a way to engage and continue to build trust with customers. Meet Relay, where you can:
- Motivate customer action with behavioral demand response features like branded email templates and SMS text messaging.
- Empower customers by giving them insights into their device data, local weather, and usage with a branded interface.
- Keep customers engaged and enrolled in your program with visible opt-out messaging and easy-to-use, automated communication templates.
"With our ability to make household loads grid-ready, combined with Virtual Peaker’s cloud-based residential energy demand response platform, we are providing our utility customers the intelligent power management solutions needed for an increasingly electrified world."
"Two seasons of demand response successfully completed so far, and we're really liking what we see. I think the biggest value that we've taken away from it is the member engagement tool. We're able to work with our customers to offer them some value for devices that they've already bought. So I think they see it as a win, and we see it as a win for reducing our demand charges."
"Virtual Peaker, the platform provider it is, is critical. As we look ahead, you know we've been doing a really good job at doing demand response, reducing peaks. We're starting to move now to we need to be able to shape what the load looks like on a day-in and day out basis. The Virtual Peaker platform is going to be key to helping us get there."