Platform
Grid-Edge DERMS
Customer Engagement
Demand Forecasting
BYOD
Customer Engagement
Demand Response
EV Charging
Incentive Processing
Program Design
Program Management Automation
Flexible Dispatch
Virtual Power Plants
API IntegrationsCUSTOMER ENGAGEMENT SUITE
Boost Demand Flexibility and Customer Participation
Drive participation in virtual power plants (VPPs), demand flexibility programs, simplify customer enrollment, and process customer incentives through the Relay Customer Engagement suite.
Streamlined Customer Outreach
& Education
Your demand flexibility program requires customers to succeed. With Relay, direct customer messaging is easy. Functionality like templates, message triggers, and automation features simplifies customer communications.
Processing Incentives Made Easy
Save time and money on back-of-office expenses with Relay’s incentive processing functionality. Track demand flexibility event participation, process incentives by type, and seamlessly deliver them to customers quickly and efficiently.
Device Enrollment Simplified
Make program and device enrollment easier than ever with Relay’s simple-to-use enrollment form that standardizes customer data for easy reference. With over 35 native integrations, registering devices has never been simpler.
Solutions for Every Utility Team,
Powered by One Platform
- Executives
- Middle Management
- IT & Engineering
- Program Managers
- Operations
Achieve Decarbonization and Grid Resilience
Demand flexibility programs are critical in decreasing peak energy market costs, enhancing grid resiliency, and lowering costs. Relay Customer Engagement suite enables you to own the customer journey, educating them on the benefits of load shifting initiatives and DERs, while future-proofing your operations for years to come.
Save Time and Decrease Back-of-Office
Operational Costs
Enhance your operational efficiency with Relay’s back-of-office functionality. Quickly and effectively process incentives, set message triggers, and inform customers of their potential demand flexibility options with Relay saving your team time in the day-to-day program operations.
Rapidly Integrate & Deploy Your Customer Engagement Strategy
Rapidly integrate your customer engagement strategy thanks to our APIs, utility integrations and agile deployment model. As a SOC 2 Type 2 certified platform, our security commitment is unparalleled, ensuring that a thorough and robust posture on access, practices, and architecture is built into every aspect of the software, safeguarding all customer data.
Manage and Scale Programs While Saving Time
Using Relay, connecting customers with the demand flexibility programs needed to defray rising costs and enhance grid resiliency has never been easier. Our intuitive dashboards give you the ultimate control to schedule, manage, and scale events with confidence, while tools like the Homeowner App provide a simple interface to quickly and easily engage customers to educate them on the benefits of demand flexibility programs, all while building customer rapport.
Rely on Behind-the-Meter DERs as a Predictable Resource
Distributed Energy Resources (DERs)are no longer a nice to have, they’re an asset to help you keep the lights on! With Relay, your utility can build trust with those who own those assets and use them with the predictability and reliability needed to confidently shape the load profile. Leverage DERs for grid benefit while ensuring maximum customer reach and program effectiveness.
Build a Trusted Program by Engaging Customers
Consistently engage your customers with automated program management and customer engagement tools.
Is Relay part of the Virtual Peaker VPP platform?
Yes, Relay is only one suite of the all-in-one, virtual power plant platform we offer. We also offer Shift, our grid-edge distributed energy management system (DERMS) suite, and Envision, our demand forecasting suite. When combined, all three suites make a powerful, all-in-one VPP platform for aggregating distributed energy resources at the grid-edge.
What type of incentives do you process?
You can manage and track checks, e-gift cards, gift cards, prepaid digital cards, donations, bill credits, or cash back all within our platform.
What type of reporting is offered?
Program managers can access performance information from an easy-to-use dashboard to inform both incentives and forecasting for future events.
Does Relay offer a microsite?
Yes, the Relay Customer Engagement suite includes an enrollment microsite that utilities can customize with their branding.
Is it possible to streamline the enrollment process?
Using our quick actions modal, utility program managers can significantly reduce the time it takes to verify customer eligibility and the enrollment/unenrollment of customers.
Can I direct message customers?
Relay offers direct, individual customer messaging through the homeowner portal.
Does Relay offer any messaging triggers?
With Relay, utility program managers can use templated messages that can be configured to send based on customer actions like event opt-outs, event participation, and more.
Can I use my utility’s brand in my marketing and messages?
Yes! The Relay suite offers easy-to-use templates designed to be branded with your utility’s name, logo, and program info. Customers will retain name recognition, which will help boost program participation and trust.
What help do you offer for creating customer communications?
The Relay suite is built with ease and time savings in mind. A robust library of landing pages and message templates is designed to get you up and running quickly. Automated sequences and event or participation-based triggers offer many options to pre-schedule your communications.