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# Boost Utility Programs with Relay Customer Engagement Suite
### 
### Streamlined Customer Outreach
& Education
Your demand flexibility program requires customers to succeed. With _Relay_, direct customer messaging is easy. Functionality like templates, message triggers, and [automation features](https://virtual-peaker.com/solutions/program-management-automation/) simplifies customer communications.
[](https://virtual-peaker.com/wp-content/uploads/2025/11/Asset-45.svg)
### Processing Incentives Made Easy
Save time and money on back-of-office expenses with _Relay’s_ incentive processing functionality. Track demand flexibility event participation, [process incentives](https://virtual-peaker.com/solutions/incentive-processing/ "Virtual Peaker Incentive Processing Solution") by type, and seamlessly deliver them to customers quickly and efficiently.
### Device Enrollment Simplified
Make program and device enrollment easier than ever with _Relay’s_ simple-to-use enrollment form that standardizes customer data for easy reference. With over [35 native integrations](https://virtual-peaker.com/solutions/apis/), registering devices has never been simpler.
Solutions for Every Utility Team,
Powered by One Platform
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* Executives
* Middle Management
* IT & Engineering
* Program Managers
* Operations
### Achieve Decarbonization and Grid Resilience
Demand flexibility programs are critical in decreasing peak energy market costs, enhancing grid resiliency, and lowering costs. _Relay_ Customer Engagement suite enables you to own the customer journey, educating them on the benefits of load shifting initiatives and DERs, while future-proofing your operations for years to come.
### Save Time and Decrease Back-of-Office
Operational Costs
Enhance your operational efficiency with _Relay’s_ back-of-office functionality. Quickly and effectively [process incentives](https://virtual-peaker.com/solutions/incentive-processing/), set message triggers, and inform customers of their potential demand flexibility options with _Relay_ saving your team time in the day-to-day program operations.
### Rapidly Integrate & Deploy Your Customer Engagement Strategy
Rapidly integrate your customer engagement strategy thanks to our [APIs](https://virtual-peaker.com/solutions/apis/ "Virtual Peaker API Integrations Solution"), [utility integrations](https://virtual-peaker.com/partners/utility-partners/ "Virtual Peaker Utility Partners") and agile deployment model. As a SOC 2 Type 2 certified platform, our security commitment is unparalleled, ensuring that a thorough and robust posture on access, practices, and architecture is built into every aspect of the software, safeguarding all customer data.
### **Manage and Scale Programs While** **Saving Time**
Using _Relay_, connecting customers with the demand flexibility programs needed to defray rising costs and enhance grid resiliency has never been easier. Our intuitive dashboards give you the ultimate control to schedule, manage, and scale events with confidence, while tools like the Homeowner App provide a simple interface to quickly and easily engage customers to educate them on the benefits of demand flexibility programs, all while building customer rapport.
### Rely on Behind-the-Meter DERs as a Predictable Resource
Distributed energy resources (DERs) are no longer a nice to have, they’re an asset to help you keep the lights on! With _Relay_, your utility can build trust with those who own those assets and use them with the predictability and reliability needed to confidently shape the load profile. Leverage DERs for grid benefit while ensuring maximum customer reach and program effectiveness.
Brochure
Build a Trusted Program by Engaging Customers
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Consistently engage your customers with automated program management and customer engagement tools.
### Is Relay part of the Virtual Peaker VPP platform?
### What type of incentives do you process?
You can manage and track checks, e-gift cards, gift cards, prepaid digital cards, donations, bill credits, or cash back all within our platform.
### What type of reporting is offered?
Program managers can access performance information from an easy-to-use dashboard to inform both [incentives](https://virtual-peaker.com/solutions/incentive-processing/) and [forecasting](https://virtual-peaker.com/platform/forecasting-suite/) for future events.
### Does Relay offer a microsite?
Yes, the _Relay_ Customer Engagement suite includes an enrollment microsite that utilities can customize with their branding.
### Is it possible to streamline the enrollment process?
Using our quick actions modal, utility program managers can significantly reduce the time it takes to verify customer eligibility and the enrollment/unenrollment of customers.
### Can I direct message customers?
_Relay_ offers direct, individual customer messaging through the homeowner portal.
### Does Relay offer any messaging triggers?
With _Relay_, utility program managers can use templated messages that can be configured to send based on customer actions like event opt-outs, event participation, and more.
### Can I use my utility’s brand in my marketing and messages?
Yes! The _Relay_ suite offers easy-to-use templates designed to be branded with your utility’s name, logo, and program info. Customers will retain name recognition, which will help boost program participation and trust.
### What help do you offer for creating customer communications?
The _Relay_ suite is built with ease and time savings in mind. A robust library of landing pages and message templates is designed to get you up and running quickly. [Automated sequences](https://virtual-peaker.com/solutions/program-management-automation/) and event or participation-based triggers offer many options to pre-schedule your communications.
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## Navigation
- [Platform](https://virtual-peaker.com/platform/)
- [Grid-Edge DERMS](https://virtual-peaker.com/platform/derms-suite/)
- [Customer Engagement](https://virtual-peaker.com/platform/customer-engagement-suite/)
- [Forecasting](https://virtual-peaker.com/platform/forecasting-suite/)
- [Investor-Owned Utilities](https://virtual-peaker.com/solutions/investor-owned-utilities/)
- [Municipal Utilities](https://virtual-peaker.com/solutions/municipal-utilities/)
- [Cooperatives](https://virtual-peaker.com/solutions/cooperatives/)
- [Bring Your Own Device](https://virtual-peaker.com/solutions/bring-your-own-device/)
- [Customer Engagement](https://virtual-peaker.com/solutions/customer-engagement/)
- [Demand Response](https://virtual-peaker.com/solutions/demand-response/)
- [EV Charging](https://virtual-peaker.com/solutions/ev-charging/)
- [Incentive Processing](https://virtual-peaker.com/solutions/incentive-processing/)
- [Program Design](https://virtual-peaker.com/solutions/program-design/)
- [Program Management Automation](https://virtual-peaker.com/solutions/program-management-automation/)
- [Localized Dispatch](https://virtual-peaker.com/solutions/localized-dispatch/)
- [Virtual Power Plants](https://virtual-peaker.com/topline-demand-control/)
- [APIs](https://virtual-peaker.com/solutions/apis/)
- [Device Partners](https://virtual-peaker.com/partners/device-partners/)
- [Utility Partners](https://virtual-peaker.com/partners/utility-partners/)
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- [LET’S CHAT](/demo-request/)
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- [Careers at Virtual Peaker](https://virtual-peaker.com/company/careers/)
- [Do you need support?](https://virtual-peaker.com/company/contact/)
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