Team Q&A: Justin Cirwithian – Manager of Technical Services

Whether through his sustainability efforts like reducing single-use plastics to his work fine-tuning our platform, our Manager of Technical Services Justin Cirwithian is happy to help. Join us in welcoming Justin to the Virtual Peaker team!

How did your previous life prepare you for Virtual Peaker?

Although this is my first professional role in the utility space, I’ve managed technical support teams in a variety of industries, providing support in the pharmaceutical industry, companies with customized IoT hardware/software, and SaaS companies. I have additional experience managing contact centers and running large customer service teams. Although nothing previously has been a 1:1 exact match for my role here, the skills that I’ve gained over the years have been invaluable and translate well into my current role.

Tell us about your role at Virtual Peaker.

I’m the Manager of Technical Services at Virtual Peaker. I lead the technical services function to deliver a best-in-class user experience for our cutting-edge software platform. My team is responsible for handling technical support tickets in a prompt and efficient manner as well as updating content in our customer-facing Help Center and internal knowledge base. We strive to identify and resolve issues quickly as well as collect data from ticketing to improve our products.

How do you personally engage in sustainability efforts?

Reducing my single-use plastic footprint is always a goal, and recently my household has been pretty successful in eliminating plastic for most of our standard cleaning products – we have a local plastic-free store where we bring our own containers for soap, detergent, and other supplies. Additionally, part of the impetus for applying for a role at Virtual Peaker was that it would provide me with an opportunity to engage in sustainability efforts every single workday.

What can you tell us about yourself?

I am a huge fan of theater and enjoy plays and musicals of all types. Between viewing digital pro shot plays and viewing live performances, I probably average watching over 50 performances per year. My favorite foods are sushi, lobster rolls, and crab cakes. I have a nine-year-old corgi named Teddy who is a handful of both cute and trouble. I enjoy barcades, art museums, fast cars, and although I’m not the best at it, I really enjoy shooting pool. One of my current goals is to spend much more time at the beach, either moving closer to it or having more beach vacations.