Team Q&A: Kevin Bee – CSR Technician

Bill Burke blog author Bill Burke
Kevin Bee solar

From his work resolving platform-related issues to enhance the experience of our utility partners to his employment of solar in his personal life, our Customer Success Representative – Technical Services Kevin Bee is keen to be part of the solution. Join us in welcoming Kevin to the Virtual Peaker team!

How did your previous life prepare you for Virtual Peaker?

Throughout my career, I’ve been driven by a deep passion for helping others achieve their goals. Starting in health and wellness to where I am now in Customer Success, witnessing others succeed and knowing I played a part has always fueled my passion and motivated me to excel. I truly feel my extensive experience in customer-facing roles, coupled with this passion, uniquely qualifies me to support the Customer Success team at VP.

I truly feel my extensive experience in customer-facing roles, coupled with this passion, uniquely qualifies me to support the Customer Success team at VP.

– Kevin Bee, CSR Technician, Virtual Peaker

Tell us about your role at Virtual Peaker.

Kevin Bee solar 2My current title at Virtual Peaker is as a Customer Success Representative – Technical Services. In this role, I’m responsible for promptly addressing and resolving any platform-related issues our customers or homeowners may encounter. Additionally, I serve as the primary point of contact for handling general customer inquiries.

How do you personally engage in sustainability efforts?

Currently, the location we’re living in utilizes solar energy. Outside of that, my wife and I try to do our part each and every day whether it’s our efforts in recycling, limiting our single-use plastic, or using our EV as our primary mode of transportation.

What can you tell us about yourself?

Born and raised in California to a German mother, much of my time was split between the United States and Germany. Growing up, my mother exclusively spoke German, so naturally that ended up being my first language. This is likely one of the many reasons why I am such an avid traveler today. Having friends and family in Germany, I still try to fly out and visit at least once a year, then tack on a few days to explore a new area, and maybe catch a football game (GO FRANKFURT!). Over the years, I have had the privilege of visiting numerous countries across Europe and beyond. Some of my favorite destinations so far are Germany, Italy, Cyprus, the Maldives, Holland, Greece, and Spain.

I also very much enjoy staying active, as it is a fundamental part of my lifestyle. Being a former professional athlete, competing in Kickboxing and MMA, I try to keep myself as mobile as possible through activities like swimming, cycling, and weightlifting. Plus it is always a great way to seek mental rejuvenation.

Come work with us to help change the world!

Join Our Team

About The Author
Bill Burke blog author

Bill is a serial entrepreneur with a PhD from UC Berkeley in Controls and Artificial Intelligence and 10 years of experience with high performance residential energy management and connected appliances. He was previously at GE as an Advanced Systems Engineer in the Connected Home Software Group, but left that role in May 2014 to pursue entrepreneurship full time.

Bill grew up in Louisville and returned with his family in 2010 after a long stint in the San Francisco Bay Area. He loves Louisville and is working to make it a better and more attractive city for high tech startups.

More About Bill

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